A little help.

CradleCrew support

For help with CradleCrew, contact its developer, Jeffery Powell, at klogdog@gmail.com. Include what you tried, what happened and your app version. Do not include passwords or private family notes.

Start your family

Choose Create on the sign-in screen to make your own account and family checklist. Use a username and a password of at least 12 characters. No email or verification code is required.

Join someone’s family

Choose Join and enter the invitation code from the family owner. Create your own sign-in. The owner then chooses which checklist sections you can see or check off. If the owner already made an account for you, use Sign in instead.

Manage the care team

Owners can open Family (Care team on the web) to create a caregiver account, generate an invitation, share items or categories, block access, or reset a caregiver’s password. Owners can allow individual caregivers to add tasks, documents, and supplies. Caregivers cannot change existing item details or family permissions. A caregiver who has blocked family sharing controls their own block; the owner cannot unblock it or reset that caregiver’s password while it is active.

Sign-in help

If you were given a temporary password, choose your own password at first sign-in. Your username and password remain your normal sign-in; an email address is optional.

If email recovery is enabled for your app, open Account to add or change your recovery email. Enter your current password, then open the email titled “Sign in” and confirm your recovery email before the address can be used for recovery. Your recovery email is not shared with your care team. Choose Forgot password on the sign-in screen and enter your username to request a recovery link at the address you previously verified. That email is also titled “Sign in”; its link opens a page where you choose a new password. These emails are for account recovery, and your usual username-and-password sign-in stays the same.

If email recovery is unavailable or you have not verified an address, helpers can ask their family owner for a password reset. Family owners who cannot sign in can contact klogdog@gmail.com for help. Any account-access request requires verification, and we cannot promise recovery if ownership cannot be verified. Keep your username and password in a password manager. Do not send passwords, recovery links or verification codes to support.

Updates and deletion

Pull down on the checklist to load the latest changes. If an item changed on another device, refresh before trying again. You can change your password, sign out, or delete your account from Account. Owner deletion removes the whole family and its linked helper accounts; the app asks for confirmation.

Report a concern

For offensive or unwanted content, abusive users, harassment, privacy concerns, or other misuse, email klogdog@gmail.com. Describe what happened and identify the item or account involved so we can investigate. Include your username and app version if relevant. Do not send passwords, invitation codes, or unrelated private family information. Only include a screenshot if it is needed to explain the concern, and remove unrelated personal information first. Opening an email link does not send a report; review and send the message yourself.

We review reports and may remove content or restrict accounts. Shared content must not include threats, harassment, hateful or sexually explicit content, or someone else’s private information without permission. Technical issues and feedback can also be sent to the same address.

Block unwanted sharing

Family owners can block a caregiver’s access in Family (Care team on the web). Caregivers can open Account and choose Block family sharing to hide the family checklist and stop receiving shared items. While blocked, they cannot add or check off items. They can unblock family sharing from Account when they choose. Blocking does not delete the family’s items. Any account holder can still sign out, or delete their own account from Account in the iPhone app.